Privacy Policy

Last Updated: September 12, 2025

This Privacy Policy (the “Policy”) outlines how Expert Water Damage Restoration Atlanta (“we,” “our,” or “us”) collects, uses, shares, and safeguards your personal information. This Policy applies to data gathered through our website (the “Website”) as well as information submitted when you request a quote through the Website.

By using our Website, you agree to the terms described in this Policy.

Details on Information Collection and Use

We only collect information you voluntarily provide by completing form fields on the Website or when contacting us directly. This may include your name, email, phone number, address, or project-related details.

We use this information solely to respond to your inquiry, provide services, or deliver information you requested. We do not sell your data. However, your information may be shared with our Premier Partners (as defined in our Terms of Service for service-related purposes. Premier Partners may further disclose information to their teams, contractors, clients, or affiliates when necessary.

Unless you opt out, we may contact you via email about promotions, service updates, or changes to this Policy.

Your Rights to Data and Communication Preferences

You have full control over your information and may exercise the following rights at any time by contacting us at support@tcpacompliance.site:

Review the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Ask us to delete your personal data.
Express concerns about how we handle your information.

Safeguarding Your Information

We employ administrative, technical, and physical security measures to protect your information both online and offline. Sensitive data, such as credit card details, is encrypted during transmission and stored securely. You can verify secure transmission by checking for the lock symbol in your browser’s address bar or the “https” prefix in the Website URL.

Only employees who require access to fulfill their duties (e.g., customer service or quote generation) can access your personal data. Our servers are maintained in secure environments.

If you believe we are not complying with this Policy, please reach out to us at support@tcpacompliance.site.

Notice for California Residents (CCPA Compliance)

The California Consumer Privacy Act (CCPA) grants California residents specific rights regarding their personal information. Below, we explain what personal data we collect, the purposes of collection, and your rights under the CCPA.

Categories of Information Collected

We may collect:

Identifiers (name, email, phone number, physical address, IP address)
Online identifiers from your device or browser
Information voluntarily shared on our Website or via social media

Sources of Personal Data

Directly from you (via forms, emails, calls, or reviews)
Through our Website activity (direct submissions or browser/device data)
From our Premier Partners, service providers, or affiliates
From publicly available platforms or sources

Reasons for Collection

To provide requested services, including quotes and support
To improve our services, website, and communications
For fraud prevention, security, and compliance with laws
To fulfill contractual or legal obligations

Data Retention

We retain your data only as long as necessary for business, legal, and compliance purposes, considering sensitivity, risk, and purpose of use.

Who We Share Your Data With

Service providers assisting us in operations
Premier Partners and their contractors or agents
Affiliates or related entities
Professional advisors (e.g., legal or audit teams)
Government authorities when legally required

Rights Under California Law

Right to Notice – To be informed about what data we collect and why.
Right to Know – To request details about categories and specific pieces of personal information collected in the last 12 months.
Right to Delete – To request deletion of personal data, subject to legal exceptions.
Right to Non-Discrimination – We will not treat you differently if you exercise your privacy rights.
Right to Opt-Out – While we do not sell your information, you are entitled to opt out if that changes.

Exercising Your Privacy Rights

To request access or deletion of your personal information, email us at support@tcpacompliance.site with your full name, email, phone number, and date of the original request. We will respond within 20 business days and notify you of any Premier Partners that may have received your data.

If you use an authorized agent to submit requests, we require written proof of authorization.